Definition and Basics of Communication This module covers the models and components of provider-patient communication.

Importance of Effective Communication- This module discusses the importance and relevance of effective communication in Healthcare to prevent errors & violence in the workplace.

Essential Skills in Patient Handling This module discusses the essential skills in patient handling like Building a quick rapport, empathy, building trust, asking open-ended questions, assertion, collaborative skills, negotiation skills, and documentation skills.

Verbal and Non-verbal Communication- This module covers the four verbal communication styles, including passive communication, passive-aggressive communication, aggressive communication, and assertive communication. This module also talks about non-verbal communication skills like intonation and body language.

Barriers to effective communication- This module discusses the different categories of barriers that may be present in the healthcare setting on the patient's side, on the healthcare provider's side, and as part of the environment. Also talks about its direct impact on patient understanding, adherence, and treatment outcomes.

Cultural Awareness-  This module empowers health professionals with the understanding of cultural diversity and their ability to deal with cultural differences without discriminating in the care and attention they provide.

Phone Etiquette-  This module discusses the seven Ps of phone etiquette and the role of effective listening skills in taking a phone call.

Professional Etiquette- This module covers the importance and role of practicing professional etiquette with fellow professionals and exhibiting good behaviour in the workplace. The module also emphasizes the patient's rights, professional dressing and conduct, including the role of language and body language.

Managing and Resolving Complaints-  The module discusses the steps of managing complaints and the role of effective communication in preventing the escalation of a situation.

Managing Aggressive Patients-  This module talks about the signs of aggressive patients and the need for prompt handling of complaints to prevent aggressive reactions.

Patient Handoff – This module discusses the importance of effective handover to prevent errors and some of the commonly used handover tools that are effective in promoting continuity of care and improving patient outcomes.

Creating Cooperative work environment- This module helps identify barriers that interfere with a cooperative environment and discusses the steps to create and sustain a cooperative work environment.

Work Ethics- This module discusses patients' rights and responsibilities and unacceptable behavior in healthcare.

Breaking Bad News- This module discusses the process of breaking bad news empathetically to the patient or relatives in acceptable manner.